The Martin Family Testimonial! (and I love them too!)

		It's easy to find a travel agent to handle business for you.  However, it is rare to find a travel agent that handles business for you as if it was their own business.  I recently went on a vacation with my family to Jamaica for a my cousin's wedding.  I had been setting up my plans from months before the travel date.  By the time I met Shari, I had already booked my flight but she handled our hotel reservations and excursions while on the island.  My family has been traveling for years and we never understood the need for travel agents.  This was the first time I had ever requested the assistance of someone else to take care of my travel plans and I am glad I did.   I was told by the airline that I booked with that my travel time had changed and I only needed to be at the airport an hour prior to my flight time.  When we arrived, we stood in line for a very long time.  We finally made it to the counter when they told us that it was too late and we were not going to make it onto the flight.  I could see the disappointment in my seven year olds eyes as they started to well up with tears.  Before I knew it I was bawling in the line to get placed on the stand by list for the next available flight which was the day after my original reservation.  I immediately called Shari and she went into action.   Shari told me to stay by my phone and I followed her steps exactly as she provided them to me.  I was told by the airline that I could not confirm my seats and would have to be placed on standby unless I paid an additional $400 on top of the thousands I had already paid.  We waited at the airport until our ride came and headed home.   I received consistent text from Shari updating me with the status of the trip.  Less than an hour after I called Shari she called and informed me that she had changed the transportation reservation, took care of correcting our hotel accommodations, and got our seats confirmed for travel the next flight out at no additional cost to us.  I was so overjoyed I could not compose myself.  Here was an individual who did not have to go out of her way to assist me, yet she did everything in her power to ensure peace of mind for myself and my family with no delay.   When we boarded the plane the next day, my heart broke as I saw that the individuals that were waiting on stanby did not make it on to the plane. This was just further confirmation that I was blessed to have such an experienced and diligent travel agent on my side. Shari is incredible.  She saved me from losing out on all of the money I had worked months of double shifts to earn.  Without her, our trip would have ended in catastrophe.  I am amazed to this day at her skill and thanked God for her everyday that I was in Jamaica.  I made it to my cousins wedding on time and all of the reservations she set in place went smoothly. They say, "If you want something done right, you have to do it yourself."  Obviously the person who created this quote never met Shari Kavalin.  My new motto is,  "If you want something done right, call Shari Kavalin."   Shari I thank you and my family thanks you from the bottom of our hearts.  You are the epitomy of what a travel agent should be. I appreciate you for all that you do and all that you have done.  I am truly blessed to have been a witness to your years of experience and skill. Thank YOU! Respectfully, Malica Martin & Family